Terms & Conditions

1. Introduction

Welcome to Estera Transportation LLC. By accessing our website or submitting a booking request, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

2. Booking Requests

All transportation requests submitted through our website are considered requests only and do not guarantee availability. A booking is confirmed only after Estera Transportation LLC reviews the request and provides confirmation via phone or email.

3. Service Availability

Vehicle availability depends on scheduling, demand, and operational conditions. Estera Transportation LLC reserves the right to accept or decline any booking request at its discretion.

4. Passenger Responsibilities

Passengers are responsible for providing accurate and complete booking information, including pickup location, destination, date, time, and number of passengers. Estera Transportation LLC is not responsible for delays or issues caused by incorrect or incomplete information.

5. Vehicle Capacity

Passengers must not exceed the seating capacity of the selected vehicle. Vehicle capacities are clearly listed, and compliance is required for safety and legal reasons.

6. Cancellations and Changes

Any changes or cancellations must be communicated as early as possible. Late cancellations or last-minute changes may be subject to additional fees depending on the circumstances and scheduling impact.

7. Punctuality

Passengers are expected to be ready at the scheduled pickup time. Delays caused by late arrivals may result in additional charges or service cancellation.

8. Conduct and Safety

All passengers are expected to behave respectfully and follow driver instructions at all times. Estera Transportation LLC reserves the right to refuse service to any passenger whose behavior is unsafe, disruptive, or inappropriate.

9. Damage and Cleanliness

Passengers may be held responsible for any damage or excessive cleaning required as a result of their actions during the trip.

10. Liability

Estera Transportation LLC is not responsible for personal belongings left in the vehicle. While every effort is made to ensure safe transportation, the company is not liable for delays caused by traffic, weather conditions, or other circumstances beyond its control.

11. Website Use

The content on this website is provided for informational purposes only. Unauthorized use, reproduction, or distribution of website content is prohibited.

12. Privacy

Any personal information submitted through the website is handled in accordance with our Privacy Policy and is used solely for booking and communication purposes.

13. Changes to Terms

Estera Transportation LLC reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website or services constitutes acceptance of the updated terms.

14. Contact Information

If you have any questions regarding these Terms and Conditions, please contact Estera Transportation LLC through the contact information provided on our website.